Our information security strategy ensures that we’ll always be ahead of the market in security practices. Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. As the first in our industry to receive PCI certification, Teleperformance voluntarily complies with major security regulations.
We research and develop innovative security processes and technology to assess, and solve fraud risks. Due to its extensive experience with a wide range of clients, Teleperformance’s fraud risk assessment programs lead the market in terms of comprehensiveness and success in preventing fraud.
Teleperformance has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader.Michael DeSalles from Frost and Sullivan
Teleperformance established the Contact Center benchmark in compliance. Some of the industry changing benchmarks we established include:
- The first Contact Center to achieve PCI certification.
- The first to receive a 3rd party Recommendation of Compliance with the HIPAA health care standard.
- The first to achieve DSE certification.
- Safe Harbor certified.
- ISO 27001 compliant for best practices in Information Security.
ISO 22301:2012 Societal Security - Business Continuity Management Systems-Requirements
Our process of innovation is based on comprehensive anti-fraud programs beginning early in the business development phase and continuing throughout the business relationship, monitored by a, dedicated global security team composed of security-certified professionals.
Certification titles include: CISSP (Certified Information Systems Security Professional), CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), ISO Certified Lead Auditor and PMP (Project Management Professional) Manager.
Fraud control is one of the most important focuses of our company. We concentrate on technology innovation, such as voice bio metric authentication, end-to-end single sign anti-fraud technology, compliance auditing technology and risk management technology.
We also use IT controls to prevent Web access to agents unless required by the client. Email, instant messaging and any other communication applications are eliminated, and agent computers are secured by disabling access to all media ports and other common controls.
In addition, we have physical security, including CCTV cameras in call center areas, regular facility audits by professional security teams, guard services and monitoring, lockers for agents' personal belongings to enable a clean desk policy and measures to prevent tailgating through physical access control points.