Teleperformance Morocco was created in 2010 under the legal name SAMAC.
Open in June 2010, our contact center, located in Temara (a city in the suburbs of Rabat), currently has 400 working positions dedicated to the French market. It will house 1000 positions in 2014.
The center was designed to the highest standards of the group ensuring an environment favouring efficiency and productivity, and modern and confortable spaces of 11000 m2 with these following conveniences :
14 training rooms, 1 dedicated space for TP ACADEMY, 5 relaxation areas, 1 Infirmary,
1 lunch room, 1 dedicated space for our clients, and soon 1 multimedia library and 1 sports room.
Our key services :
Incoming and outgoing call management
Mail order selling
Our operational excellence:
Management of the operational performance on a day-to-day basis (TOPS).
Our certification to NF Contact Center Service since December 2012.
Our Quality management system (BEST).
Our PCI-DSS certification since December 2011.
Our responsible positioning:
Implementation of our Citizen Of The World and Citizen Of The Planet programs.
Our coming certification to the Corporate Social Responsiblity la